Is Afterpay App Not Working? Here’s How to Fix It

Afterpay has gained popularity among online shoppers because of its convenient and flexible payment option.

Nevertheless, it can be frustrating for both customers and merchants when they encounter issues with the Afterpay app not working or not appearing at the checkout.

If you’re unsure about how to resolve these problems, this article will provide you with all the necessary information about the Afterpay app not working and potential solutions.

About Afterpay

afterpay app not workingThe Afterpay app is a mobile app linked to the Afterpay service, a platform that enables consumers to buy now and pay later (BNPL).

With this app, users can make purchases and pay for them in instalments over time, without any interest charges, as long as they make timely payments.

This app revolutionizes the concept of credit by providing a flexible payment alternative that surpasses traditional credit cards or loans.

Key Features

  • Interest-Free Payments: Users can split their purchases into four equal payments due every two weeks, with no interest if payments are made on time.
  • Wide Retail Network: Access to a variety of retailers across different sectors, allowing users to shop for a wide range of products and services.
  • Instant Approval: Quick sign-up and instant approval process, enabling users to start shopping immediately.
  • Payment Scheduling: Automatic payment scheduling with reminders to help users manage their instalments and avoid late fees.
  • No Upfront Fees: There are no upfront fees or costs for users who pay on time, making it a cost-effective option for spreading out payments.
  • Late Fee Structure: Late fees are applied for missed payments, encouraging users to keep up with their payment schedule.
  • Spending Limits: Initial spending limits that can increase over time with consistent, on-time payments, promoting responsible spending.
  • User-Friendly Mobile App: A convenient and intuitive mobile app that allows users to shop, track their payments, and manage their accounts on the go.

Why is the Afterpay App Not Working?

If the Afterpay app not working, it could be due to a variety of reasons. Understanding these potential issues can help in troubleshooting.

Here are common problems that might cause the Afterpay app not working:

  • Internet Connection Problems: A weak or unstable internet connection can hinder the app’s loading and proper functioning.
  • Outdated App Version: Utilizing an outdated version of the Afterpay app can result in compatibility issues and bugs that impact its performance.
  • Device Compatibility: The app may not be fully compatible with your device or operating system, particularly if you’re using an older model or an unsupported OS version.
  • Server Maintenance: Occasionally, Afterpay’s servers may undergo maintenance or encounter unexpected problems, preventing access to the service.
  • Account Troubles: Issues with your Afterpay account, such as failed payments, account suspension, or verification problems, can limit access to the app’s features.
  • App Cache/Data Corruption: Over time, the app’s cache or data may become corrupted, leading to performance issues or crashes.
  • Incorrect Login Credentials: Inputting incorrect login details can prevent you from accessing your account.
  • Regional Limitations: Afterpay may not be available or may have limited functionality in certain regions or countries.
  • Payment Method Problems: If there’s an issue with your linked payment method, such as an expired card or insufficient funds, it may affect transactions within the app.
  • Security Software Interference: At times, security software on your device, like antivirus or firewall settings, can interfere with the app’s operation.

How to Fix Afterpay App Not Working?

If you’re experiencing problems of Afterpay app not working, there are a few steps you can take to address the issue.

afterpay app not workingHere is a comprehensive guide that outlines troubleshooting methods and solutions for problems encountered with the Afterpay app not working.

  1. Ensure Internet ConnectionWi-Fi: Double-check that your device is connected to Wi-Fi with a strong signal. Consider switching to a different Wi-Fi network if needed.
  2. Update the Afterpay App: Check for any available updates for the Afterpay app. Developers regularly release updates to enhance performance and fix bugs.
  3. Verify Device Compatibility: Make sure your device’s operating system is up to date-and compatible with the latest version of the Afterpay app. Some features may not work on older OS versions.
  4. Clear App Cache and Data
    • Android: Navigate to Settings > Apps & notifications > Afterpay > Storage & cache > Clear cache. If needed, try “Clear storage” or “Clear data” (note: this may log you out and delete app data).
    • iOS: Consider uninstalling and reinstalling the app, as iOS does not have a direct cache-clearing option.
  5. Reboot Your Device: A simple restart can often resolve underlying issues by refreshing the system and app processes.
  6. Reinstall the Afterpay App: Uninstall the app from your device and reinstall it from the App Store or Google Play Store. This can fix problems caused by corrupted installations.
  7. Check Afterpay Server Status: Stay updated on any server maintenance or downtime announcements from Afterpay on their official social media channels or website.
  8. Verify Your Account: Ensure your account is in good standing, with no outstanding payments or issues that could lead to an account restriction or suspension.
  9. Confirm Regional Availability: Check if Afterpay services are available and supported in your country or region.
  10. Temporarily Disable Security Software: Turn off any firewall or antivirus software temporarily on your device to see if they are affecting the app. Remember to re-enable them after testing.
  11. Reach Out to Afterpay Support: If the above steps do not work, contact Afterpay support for further assistance.

Frequently Asked Questions

Q. Why Won’t the Afterpay App Open on My Phone?

Ans. Ensure your device’s operating system and the Afterpay app are up to date. Restart your device and try opening the app again.

Q. Why Can’t I Log in to My Afterpay Account in the App?

Ans. Check your internet connection, ensure you’re using the correct login details, and that there are no outstanding issues with your account. If problems persist, reset your password.

Q. Why Are My Afterpay Payments Not Going Through in the App?

Ans. Verify your payment method is valid and has sufficient funds. Check for any bank restrictions on BNPL services and ensure your Afterpay account is in good standing.

Q. Why is the Afterpay App So Slow or Crashing?

Ans. Clear the app’s cache or data (Android), or try uninstalling and reinstalling the app (iOS and Android). Check for app updates and ensure your device has enough storage space.

Q. Why Am I Not Receiving Notifications From the Afterpay App?

Ans. Check the app’s notification settings in your device settings to ensure they’re enabled. Also, verify the app has permission to send notifications.

Q. Can I Use the Afterpay App if I’m Travelling Internationally?

Ans. The Afterpay app should work internationally, but functionality might be limited based on your location and the availability of Afterpay services in that region.

Q. Why Can’t I Find a Certain Retailer in the Afterpay App?

Ans. Retailer availability may vary based on your location and changes in Afterpay’s partnerships. Check the app regularly for updates, or try searching for the retailer online.


Make sure to update both your device and the Afterpay app, verify your internet connection, and attempt to clear the app’s cache if you encounter issues. If problems continue, consider reinstalling the app or reaching out to Afterpay customer support for assistance.

By quickly troubleshooting, you can often fix common issues and ensure a seamless buy now, pay later experience.

Pushpak Bhaltadak
I’m passionate about writing engaging business content. Inspirational about creating exquisite, exciting content. I’ve held several roles, from Chief Marketing Officer (CMO) to SEO/SEM Specialist at XPLOD Media Pvt. Ltd. Still, my latest challenge has been helping Neculers Web improve positioning and articles with quality information.


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