Why is My United App Not Working? Troubleshooting Tips For Takeoff

The United app serves as a convenient tool for travelers flying with United Airlines, offering a range of features to ensure a smooth and hassle-free journey.

From booking flights and checking in to tracking flight status and accessing boarding passes, all these tasks can be easily managed through the app, eliminating the need for paperwork and long airport queues.

Whether you’re a frequent flyer or on a unique trip, the United app keeps you updated with personalized notifications about gate changes and baggage claim details throughout your journey.

However, a frequently encountered problem is the United app not working properly, which can be observed as the app freezing during usage or even crashing and restarting entirely.

This comprehensive page encompasses all the verified and tested solutions for resolving the problem when the United app not working, along with some helpful suggestions on preventing future occurrences of the app freezing and crashing.

Along with the United app, we also offer handy troubleshooting guides for other travel apps such as MyEnvoyAir and the Expedia App.

Let’s get your app working again so you can get back to enjoying your experience without any hassle with TechSpunk.

Overview of United App

united app not workingThe mobile application developed by United Airlines, known as the United app, has been created to enhance and simplify the travel experience for passengers flying with the airline.

Acting as a comprehensive travel companion, this app offers a wide range of features that assist users throughout their journey.

This app provides a baggage tracking feature that allows users to monitor the status of their checked baggage.

Furthermore, the United app seamlessly integrates with United’s frequent flyer program, MileagePlus, enabling members to earn and redeem miles, track their elite status progress, and access exclusive member benefits.

With its user-friendly interface and wide range of functionalities, the United app aims to make travel with United Airlines more convenient, efficient, and enjoyable for passengers.

Key Features

  • Flight Booking: Easily search for and book flights with United Airlines directly within the app.
  • Flight Management: Check-in for flights, select seats, and manage flight details conveniently from your mobile device.
  • Flight Status Updates: Receive real-time updates on flight status, including departure times, gate changes, and delays.
  • Digital Boarding Pass: Access and use your digital boarding pass for seamless check-in and boarding at the airport.
  • Baggage Tracking: Track the status of your checked baggage and receive notifications about baggage claim information.
  • MileagePlus Integration: Earn and redeem miles, track elite status progress, and access member-exclusive offers and benefits for United’s frequent flyer program, MileagePlus.

Why is the United App Not Working?

The United Airlines application might face challenges due to various factors, resulting in inconvenience for its users.

United app not working includes issues such as connectivity problems, including unstable internet connections or server malfunctions on the airline’s end, which can hinder the app’s proper functioning.

Outdated versions of the app or compatibility issues with the user’s device operating system could also trigger malfunctions or crashes.

Moreover, bugs or glitches within the app itself can disturb its operations, impacting features like flight reservations, check-ins, or flight status updates.

Additionally, during peak travel seasons or system upgrades, the app might encounter delays or temporary unavailability due to high traffic or maintenance tasks.

These challenges can agitate users and disrupt their travel arrangements, underscoring the significance of swift resolution and clear communication from the airline to address any inconveniences stemming from app malfunctions.

How to Fix the United App Not Working?

united app not workingIf you’re experiencing the United app not working issues, here are steps you can take to troubleshoot and potentially fix the problem:

  1. Ensure a Stable Internet Connection: Verify that your device is connected to the internet reliably. If you are using mobile data, you may want to switch to Wi-Fi or vice versa to determine if the problem persists.
  2. Restart the Application: Close the United app entirely and then reopen it. Occasionally, restarting the app can resolve minor glitches.
  3. Update the Application: Confirm that you have installed the most recent version of the United app on your device. Check the app store (Google Play Store for Android devices, App Store for iOS devices) for any available updates and install them if necessary.
  4. Restart Your Device: Sometimes, simply restarting your device can resolve issues related to the app by clearing temporary data and resetting connections.
  5. Clear App Cache/Data: If you are using an Android device, attempt to clear the app’s cache and data. Navigate to Settings > Apps > United > Storage, then tap on “Clear Cache” and “Clear Data.” Please note that this will log you out of the app, so ensure that you have your login credentials readily available.
  6. Verify Device Compatibility: Ensure that your device meets the minimum requirements for running the United app. Some features may not function correctly on older devices or incompatible operating systems.
  7. Contact United Support: If none of the aforementioned steps resolve the issue, consider contacting United Airlines customer support for assistance. They may be able to provide further troubleshooting steps or insights into any ongoing app issues.

Frequently Asked Questions

Q. Why is My United App Not Working or Crashing?

Ans. The app may be experiencing issues due to connectivity problems, outdated app versions, compatibility issues, or bugs. Try restarting the app, updating it, or clearing the cache to resolve the issue.

Q. How Do I Fix Problems With Flight Booking or Check-in on the United App?

Ans. Ensure you have a stable internet connection and try restarting the app. If the issue persists, check for app updates or try booking/checking in through the United website.

Q. What Should I Do if the United App Isn’t Displaying Accurate Flight Information?

Ans. Check your internet connection and try refreshing the app. If the problem persists, verify the information through other sources like the United website or contact United customer support for assistance.

Q. Why Am I Unable to Access My Boarding Pass or Other Travel Documents on the United App?

Ans. Ensure you’re logged into the app with the correct credentials and that your flight details are correctly loaded. If the problem persists, try restarting the app or accessing your documents through the United website.

Q. How Can I Resolve Issues With the MileagePlus Features on the United App?

Ans. Make sure you’re logged into the app with your MileagePlus account and check for any updates. If you encounter specific issues with MileagePlus features, contact United customer support for assistance.

Q. What Should I Do if the United App is Slow or Unresponsive?

Ans. Check your device’s internet connection and try restarting the app. If the issue persists, consider clearing the app’s cache or reinstalling the app.


Experiencing difficulties with the United app can be frustrating, but be assured that there are steps you can take to address them. By following the troubleshooting tips provided and reaching out to United’s customer support if necessary, you are on the path to getting your travel plans back on track.

Remember, technology can sometimes have its hiccups, but with a little patience and perseverance, you will soon be back to enjoying the convenience and ease of the United app for your journeys ahead.

Safe travels!

Bony Nakhale
A developer by profession, I'm passionate about new PC Games, Technology, and Development techniques. I'm a thirty-something gamer living in India who decided it was time to share his thoughts, opinions, and ramblings about video games with the world.


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