How to Fix CNN App Not Working – Troubleshooting Guide

Are you experiencing difficulties with the CNN app on your device? If so, you have come to the correct location. CNN is a highly regarded news channel that is broadcasted on cable networks.

However, many users have reported issues with the CNN app not working, including problems with opening or launching the app, app crashes, login difficulties, or even app loading problems.

In this article, TechSpunk will delve into the reasons behind the CNN app not working and provide solutions to resolve it.

What is the CNN App?

cnn app not workingThe CNN app is a mobile application developed by CNN (Cable News Network), which provides users with access to the latest news, in-depth articles, analysis, and video content.

It serves as a digital platform that extends CNN’s television and online news coverage to mobile device users, offering a wide range of news categories, including politics, business, health, entertainment, technology, and more.

Key Features

  • Breaking News Alerts: Stay updated with notifications about important and significant news stories as they unfold.
  • Live TV: Access live streaming of CNN’s television channels, such as CNN, CNN International, and HLN, to watch live news coverage, shows, and special reports. Authentication with a cable or satellite TV provider may be required. Personalized News
  • Experience: Customize your news feed by selecting topics of interest, ensuring that you find news stories that are relevant to your preferences.
  • Video Content: Enjoy a diverse range of video content on the CNN app, including news clips, interviews, and special feature videos, in addition to written articles.
  • Comprehensive Analysis and Opinion: Gain insights into complex news stories and global events through analysis and opinion pieces from CNN’s journalists and experts.

Why is the CNN App Not Working?

If the CNN app not working on your device, the issue could be caused by a specific problem related to your device, the app itself, or external factors.

Here are some focused troubleshooting steps to consider:

  • App-Specific Troubles: Make sure that you have updated the CNN app to the most recent version. Using an outdated app can result in performance problems or incompatibility with newer device operating systems. To check if there are any known issues with the latest version of the app, take a look at recent reviews in the app store or official CNN social media channels.
  • Device Compatibility: Verify that your device is compatible with the version of the CNN app you are attempting to use. The app may not function correctly on older devices or operating systems that are no longer supported.
  • Network Connection: Having a stable internet connection is essential for the CNN app to work properly. Check your connection and try switching between Wi-Fi and mobile data to determine if the issue is related to a specific network.
  • Cache and Data: Resolving issues caused by corrupted cache files can be done by clearing the app’s cache or data. On Android devices, you can do this through the Settings app under the Apps section. On iOS, you may need to delete and reinstall the app since iOS does not provide a direct way to clear the app cache.
  • Conflicts with Other Apps: At times, other apps running in the background can interfere with the CNN app. Try closing other apps to see if this resolves the problem.
  • Permissions: Ensure that the app has all the necessary permissions enabled in your device settings. Some features may not work correctly without the appropriate permissions.
  • Server-side Issues: The problem could be with CNN’s servers. Check CNN’s official social media accounts or support channels for any service outage or maintenance announcements.
  • Reinstall the App: Fix issues caused by a corrupt installation or outdated files by uninstalling and then reinstalling the CNN app.
  • Device Restart: Sometimes, a simple device restart can resolve underlying issues by refreshing the system and clearing temporary files.

How to Fix the CNN App Not Working?

If you’re encountering issues with the CNN app not working properly on your device, here are several steps you can take to try and fix the problem.

cnn app not workingThese steps are general troubleshooting tips that can apply to both Android and iOS devices:

  1. Verify Your Internet Connection: Make sure you are connected to a stable internet connection, as a weak connection can impact the performance of the app. Attempt switching between Wi-Fi and mobile data to determine if there is any improvement.
  2. Reboot the Application: Close the CNN app entirely and remove it from your list of recent apps. Then, relaunch the app. This action can often resolve minor technical issues.
  3. Upgrade the Application: Visit the App Store (iOS) or Google Play Store (Android) to check for any available updates for the CNN app. Updating to the most recent version can fix existing bugs and enhance the app’s functionality.
  4. Reboot Your Device: Power off your device and then power it back on to potentially resolve various issues by clearing temporary caches and refreshing the system.
  5. Verify Device Updates: Ensure that your device’s operating system is current. Software updates frequently contain fixes for security vulnerabilities and bugs that may be impacting apps.
  6. Clear App Cache and Data (Android): Navigate to Settings > Apps & notifications > CNN > Storage > Clear Cache and Clear Storage/Data. Please note that clearing storage/data will log you out and may delete saved information within the app.
  7. Reinstall the Application: Delete the CNN app from your device and then reinstall it. This process can help address issues caused by corrupted app files or data.
  8. Review App Permissions: Confirm that the CNN app has all the necessary permissions enabled in your device’s settings. Certain app features may require specific permissions to operate correctly.
  9. Disable VPN or Ad Blockers: If you are using a VPN or ad blockers, attempt disabling them. These services can disrupt app functionality, particularly if they block content or alter your location.
  10. Search for External Reports: Look online for reports from other users encountering similar issues, or visit CNN’s official social media platforms and support forums for any updates regarding app problems or maintenance.
  11. Reach Out to CNN Support: If you have attempted all the aforementioned steps and the app is still not functioning properly, contact CNN’s customer support for further assistance. There may be a more complex issue at hand.

Frequently Asked Questions

Q. Why is the CNN App Not Loading Content?

Ans. This could be due to a poor internet connection, server issues at CNN, or app-specific glitches. Try refreshing your connection and updating the app.

Q. Why Am I Not Receiving Notifications From the CNN App?

Ans. Ensure notifications are enabled both in the app’s settings and your device’s settings. Also, check if the Do Not Disturb mode is activated on your device.

Q. Why Can’t I Watch Live TV on the CNN App?

Ans. Live TV requires a valid cable or satellite subscription login. Ensure you’re logged in and that your subscription includes CNN. Also, live streaming might be restricted based on your geographical location due to licensing agreements.

Q. Why Does the CNN App Keep Crashing?

Ans. App crashes can be caused by outdated app versions, insufficient device storage, or software conflicts. Try updating the app, clearing the cache, and ensuring your device’s OS is up to date.

Q. Why is the CNN App So Slow?

Ans. Slow performance can result from a slow internet connection, high server load, or limited device resources. Check your internet speed, update the app, and close unnecessary background apps.

Q. Can I Use the CNN App Without an Internet Connection?

Ans. The CNN app requires an internet connection to fetch new content and stream video. Some content may be viewable offline if it was loaded prior to losing your connection.

Wrapping Up

If the CNN app not working, it’s often due to unstable internet, outdated apps, device issues, or server outages. Fix this by checking your internet, updating the app and device, clearing the cache, or reinstalling the app.

If problems continue, contact CNN support or check online forums for help. For complex issues, reaching out to CNN’s customer support is advisable.

Manoj Surkar
A blogger by profession, I am passionate about new Games, Technology and SEO Techniques. I'm pro-encryption and enjoys my privacy. When not blogging, I enjoy watching web series and other blogs or planning a never-ending vacation.


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