Quick Fixes for ArriveCAN App Not Working Issue

The ArriveCAN app serves as a symbol of convenience and safety for travellers going to Canada, encompassing care and security in its design.

Think of it as a digital companion that simplifies your journey with just a tap. Allowing travellers to submit their travel and health details prior to arrival significantly reduces waiting times and streamlines the border entry process, providing you with a sense of relief.

The app goes beyond efficiency; it prioritizes peace of mind. It ensures that you stay updated with the latest travel guidelines and contributes to the safety of both yourself and the Canadian community.

With privacy as its core principle, ArriveCAN exemplifies considerate and responsible travel facilitation.

However, a frequently encountered problem is the ArriveCAN app not working properly, which can be observed as the app freezing during usage or even crashing and restarting entirely.

This comprehensive page encompasses all the verified and tested solutions for resolving the problem when the ArriveCAN app not working, along with some helpful suggestions on preventing future occurrences of the app freezing and crashing.

Let’s get your app working again so you can get back to enjoying your experience without any hassle with TechSpunk.

Overview of ArriveCAN

arrivecan app not workingThe ArriveCAN application is an extensive tool created by the Canadian government to streamline the entry procedure for individuals travelling to Canada, all the while tackling public health and safety issues.

Its significance was amplified during the COVID-19 crisis, aiding in the mitigation of risks linked with global travel. With privacy as its core principle, ArriveCAN exemplifies considerate and responsible travel facilitation.

It is available for free and accessible on various platforms, acting as a guiding hand that smoothly navigates your travel plans while safeguarding your health and personal information.

So, as you prepare for your journey, let ArriveCAN lighten your load, making your travel experience to Canada less stressful and more reassuring.

Key Features

  • Pre-arrival Submission: Travelers provide their travel and contact details, quarantine plan, and COVID-19 symptom self-assessment before arriving in Canada.
  • Health and Vaccination Info: Users submit their COVID-19 vaccination status, including proof of vaccination and complete health screenings.
  • Quarantine Plan Verification: For those required to quarantine, the app collects details of the quarantine plan to ensure it meets government standards.
  • Post-arrival Compliance: After entry, travellers may need to confirm they’ve arrived at their quarantine location and complete daily COVID-19 symptom reporting if required.
  • Travel History and Updates: Provides users with the latest public health guidelines, travel advisories, and entry requirements based on their vaccination status and country of origin.
  • Privacy Protection: Designed with privacy in mind, ensuring user data is handled according to Canadian privacy laws.

Why is the ArriveCAN app Not Working?

There could be various reasons why the ArriveCAN app not working as expected. Technical glitches or server problems on the application’s end are common culprits that can disrupt the service for all users until the technical team resolves them.

These issues may arise due to scheduled maintenance or unexpected outages. Another frequent problem is related to compatibility.

If your device or the application itself is not updated to the latest version, it could result in performance issues. Updates are essential as they often include solutions for known bugs and enhancements.

Additionally, connectivity plays a crucial role; a stable internet connection is necessary for the application to work properly, so poor Wi-Fi or mobile data connections might be causing the application to malfunction.

User-specific issues, like incorrect information input or incomplete submissions, can also impact the application’s performance.

Lastly, the application requires specific permissions to operate correctly, such as access to your device’s location, camera, and storage. If these permissions are not granted, it can lead to functionality problems.

How to Fix the ArriveCAN App Not Working?

If you’re encountering issues with the ArriveCAN app not working properly, there are several troubleshooting steps you can take to try and resolve the problem.

arrivecan app not workingHere’s a systematic approach to diagnosing and fixing common issues:

1. Update Check

Ensure that you have installed the latest version of the ArriveCAN app. The app developers regularly release updates to address any bugs and enhance its performance.

2. Internet Connection Verification

Make sure that you have a stable internet connection. You can try switching between Wi-Fi and mobile data to see if it improves the app’s functionality. Certain networks may have restrictions that can affect the app’s performance.

3. Device Restart

A simple restart of your device can often resolve underlying issues by refreshing its resources and eliminating any temporary software glitches that may be impacting the app.

4. App Permissions Check

Access your device’s settings, locate the ArriveCAN app, and ensure that it has all the necessary permissions enabled, such as internet access, camera usage, and location services.

5. Clear Cache and Data (Android) / Offload App (iOS)

For Android devices, navigate to your device’s settings, find the ArriveCAN app under “Apps,” and select “Storage.” From there, you can clear the cache and data, which can resolve issues caused by corrupted cache files.

For iOS devices, go to “Settings,” then “General,” and choose “iPhone Storage.” Locate the ArriveCAN app and select “Offload App.”

This action will free up the storage used by the app while retaining its documents and data. Reinstalling the app from the App Store may help resolve the problem.

6. App Reinstallation

Uninstall the ArriveCAN app from your device and then reinstall it from the App Store (iOS) or Google Play Store (Android). This can help resolve issues by removing any corrupted data and ensuring a clean installation.

7. Service Outage Check

Check online for any reports or official announcements regarding service outages or maintenance activities that may be affecting the ArriveCAN app.

Sometimes, the issue may be on the server side, and all you can do is wait for it to be resolved.

8. Seek Support

If none of the above steps resolve the issue, contact the ArriveCAN support team for further assistance. They will be able to provide you with specific guidance and troubleshooting steps to address your problem.

Frequently Asked Questions

Q. Why Won’t the ArriveCAN App Open on My Phone?

Ans. Ensure your device’s software and the app are up to date. Restart your device and check your internet connection. If the problem persists, try reinstalling the app.

Q. Why Can’t I Submit My Information Through the ArriveCAN App?

Ans. Double-check that all required fields are filled out correctly and that you have a stable internet connection. Ensure the app is updated to the latest version.

Q. Why is the ArriveCAN App So Slow or Crashing?

Ans. This could be due to overloaded servers, especially during peak times. Try clearing the app’s cache (Android), offloading the app (iOS), updating the app, or using it during off-peak hours.

Q. Why Am I Not Receiving Confirmation Emails or Updates From ArriveCAN ?

Ans. Verify that your email address was entered correctly, and check your spam or junk folder. Ensure you’ve allowed notifications from the ArriveCAN app in your device settings.

Q. How Do I Update the ArriveCAN App?

Ans. Go to the App Store (iOS) or Google Play Store (Android), search for the ArriveCAN app, and tap “Update” if an update is available.


Facing issues with the ArriveCAN app not working properly, but remember, most glitches are temporary and fixable. Simple steps like updating the app, ensuring a strong internet connection or a quick restart can often clear up any problems. And if you’re still stuck, Support is just a call or click away.

So, keep calm, tackle the issue step by step, and soon you’ll be all set for your Canadian adventure.

Safe travels!

Bony Nakhale
A developer by profession, I'm passionate about new PC Games, Technology, and Development techniques. I'm a thirty-something gamer living in India who decided it was time to share his thoughts, opinions, and ramblings about video games with the world.


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